Tuesday, February 23, 2021

HP uses artificial intelligence to transform its customer support experience

HP Inc. handles 600 million technical support contacts each year and they want to make each one a satisfying experience for the customer. They built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service to streamline the process. This video explains how.

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Top 3 Challenges in Securing and Governing Data for the Era of AI

AI is accelerating data growth and raising the risk of leakage and oversharing. The Microsoft whitepaper, "Top 3 Challenges in Securing...