Tuesday, December 26, 2023
Beyond AI, What Are The Biggest IT Challenges For 2024?
Get clear-eyed insight from futurist Bernard Marr in this article revealing his predictions for the top challenges and opportunities that will face IT leaders in 2024. From cybercrime and data privacy to remote work to infrastructure to sustainability, Marr shares projections on leading trends and the implications for IT leaders and decision makers. Read the article and get ideas on reimagining IT with future-ready strategies to drive business success in the New Year and beyond.
Monday, December 18, 2023
Microsoft a Leader in the 2023 Gartner Magic Quadrant for Desktop as a Service
The desktop as a service (DaaS) market continues to grow, as does the need by organizations for flexible and secure remote access.
In this free copy of Gartner's inaugural Magic Quadrant for DaaS, you'll read about the key DaaS solutions and providers - and learn why Gartner rated Microsoft a "Leader."
Eurowings enhances security, will reduce operating costs by 50+ percent with Azure Virtual Desktop
Eurowings, Lufthansa Group's low-cost airline, serves more than 40 million customers at 100 destinations around the world.
When the company's on-premises server farms, which provide application access and security to thousands of external and contract employees, needed upgrading, Eurowings decided to ditch its on-prem servers and embrace the cloud with Microsoft Azure Virtual Desktop.
Tim Thomer, Enterprise Architect at Eurowings explains:. "We wanted a cloud VDI solution capable of running modern authentication, and which could match our existing infrastructure in terms of security and reliability. That's how we found Microsoft Azure Virtual Desktop."
Read the Eurowings story of cloud adoption in this Microsoft article.
Tuesday, December 12, 2023
Georgia Banking Company turbocharges growth
Georgia Banking Company in Atlanta, GA has grown from a $600 million bank to a $1.5 billion phenomenon in only two years. That kind of rapid growth is good news for the company but challenging for its IT security staff. Fortunately, the bank's plans called for enhanced security. Georgia Banking Co. adopted Microsoft Azure with VPN Gateway, Microsoft Defender, Sentinel, Purview Data Loss Prevention and other Microsoft security solutions.
The highly bankable result? Substantial savings, best-in-class user experience for employees and customers, and heightened security draw rave reviews from IT and other employees.
Read this interesting story.
Monday, December 11, 2023
National Housing Company offers fully automated smart customer journeys with Dynamics 365
Maximizing customer satisfaction is a strategic imperitive. With Microsoft Dynamics 365, real-world organizations are reaching their service improvement goals by using AI and automation to transform customer experiences. The National Housing Company (NHC) is the perfect example. Get the story on how Microsoft Dynamics 365 enabled the state-owned Saudi real estate development company to improve customer satisfaction by 95% and enhance its capacity to scale.
Global State of Customer Service Sophistication
Microsoft's "Global State of Customer Service Sophistication" explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave after receiving subpar service, the whitepaper provides actionable steps you can take today to uplevel the sophistication of your customer service experiences and ensure your success, tomorrow. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions. Download it here.
Annnouncing new Windows 11 innovation, with features for secure, efficient IT management and intuitive user experience
Microsoft is committed to delivering continuous innovation to Windows 11. In this article, Microsoft showcases many of the new privacy, security and accessibility features that Microsoft has added to Windows 11 this year.
Find out what new innovations are available to you in Windows 11.
Announcing Public Preview of Personal Desktop Autoscale on Azure Virtual Desktop
Good news! You can now preview Microsoft's Personal Desktop Autoscale, which is Azure Virtual Desktop's native scaling solution that automatically starts session host virtual machines according to schedule.
With Personal Desktop Autoscale, you can save costs by shutting down idle session hosts while ensuring session hosts can be started by users when needed.
Find out more in this article.
Westpac transforms IT and enables secure, inclusive, flexible work with Windows 11 Enterprise
Westpac, one of the largest banks in Australia, wanted to improve support for its more than 40,000 people, including its hybrid workforce, by transforming its IT environment.
In 2023, the bank chose a solution based on Windows 11 Enterprise E5 and Microsoft cloud services which has since improved user experience for staff and supported secure flexible work that is inclusive of all work styles.
Read the story.
Tuesday, December 5, 2023
IBM Security 2023 Cost of a Data Breach Report
IBM's 2023 Cost of a Data Breach Report — conducted by Ponemon Institute and sponsored by IBM— examines the root causes and both short-term and long-term consequences of data breaches.
The report includes information from 553 organizations impacted by data breaches that occurred between March 2022 and March 2023 and explores the various factors and technologies that either limited or increased the costs of a breach.
Download the report and learn what works, and doesn't, in preventing data breaches.
Microsoft Digital Defense Report
Cybersecurity professionals need to keep up to date on the latest cyber-threat trends. This report from Microsoft analysts covers the threat landscape from IoT and infrastructure threats to disinformation campaigns, ransomware, and guidelines for thwarting these complex new threats.
Each chapter provides the key lessons learned and insights based on Microsoft's unique vantage point. The trillions of signals that Microsoft analyzes from its worldwide ecosystem of products and services reveal the ferocity, scope, and scale of digital threats across the globe.
You and your security team can read this comprehensive report on threats and Microsoft technologies that identify and block billions of phishing attempts, identity thefts, and other cyber-threats to Microsoft customers.
Monday, December 4, 2023
Azure Virtual Desktop Watermarking Support
Need help learning to use the new Microsoft Azure Virtual Desktop Watermarking feature? We have it here!
Watermarking is an optional protection feature to Screen Capture in Virtual Desktop that acts as a deterrent for data leakage. This watermarking capability was first introduced in Feb 2023 via Public Preview of Windows Desktop clients. With General Availability, we're introducing support for Azure Virtual Desktop web client.
Read how to access Watermarking support in this article.
The Forrester Wave: CRM Suites, Q3 2022
Make informed decisions to drive front-office transformation and customer obsession. In this 31-criterion evaluation of CRM suites providers, Forrester identified the nine most significant — including Microsoft. Get this summary of the report to see how each provider measures up and help select the right one for your organization's needs. Read the summary, "The Forrester WaveTM CRM Suites, Q32022.
Top insights and best practices from the new Microsoft Data Security Index report | Microsoft Security Blog
Data security is a constant concern of CISOs and business executives. To better understand the security issues, Microsoft partnered with the independent research agency Hypothesis Group to conduct a multinational survey involving more than 800 data security professionals. Our collaborative effort has resulted in the publication of the Data Security Index report, designed to offer valuable insights into current data security practices and trends. Moreover, it aims to identify practical opportunities for organizations to enhance their data security efforts.
In this article, you'll learn some of the key findings from the report, including:
- Data security incidents remain frequent
- Vulnerabilities manifest in various dimensions due to a diverse set of factors
- How a fragmented solution landscape can weaken an organization's data security posture
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