Monday, November 27, 2023
Vattenfall Streamlines service, scaled for sustainability and growth with Dynamics 365
Vattenfall AB, a leading European energy provider, embarked on a transformative journey using Microsoft Dynamics 365. This case dives into how they optimized sales, services, and customer engagement, fostering trust and aligning with their Net Zero goals. Discover their success story and how Dynamics 365 can reshape your customer insights.
Microsoft Dynamics 365 Customer Insights Guided Tour
Microsoft Dynamics 365 Customer Insights reimagines how teams manage and act on customer data. From a comprehensive 360-degree view to real-time journey orchestration, learn how to harness next-gen AI for deeper insights and stronger customer relationships.
Microsoft Digital Defense Report
Over the last year, threats to digital peace have reduced trust in technology and highlighted the urgent need for improved cyber defenses at all levels.
In this fourth annual edition of the "Microsoft Digital Defense Report," explore insights on how the threat landscape has evolved and the shared opportunities and challenges we all face in securing a resilient online ecosystem.
Download the report for a unique and in-depth perspective on cybersecurity threats, challenges and defenses.
Windows 11 Pro lets SUSI&James transform business communication
SUSI&James, a German developer of an AI-powered voice assistant, uses machine learning, natural language processing and deep learning to handle a range of communication-heavy tasks from office admin to self-driving vehicles. Naturally, security is a constant concern for SUSI&James with its valuable intellectual property and sensitive customer and business data to secure.
Fortunately, SUSI&James found Windows 11 Pro, which helps keep the developer environment secure with layers of out-of-the-box security including hardware-backed protection.
As Marcel Martini, SUSI&James' managing director notes, "Our software is our only asset, so it's really important to keep that as secure as possible."
Read the full story. 👇
Monday, November 20, 2023
Global State of Customer Service Sophistication
When assessing your organization's customer service sophistication, it's helpful to consider the number of agents in proportion to the overall number of employees. Because while agents are often great experts, they can be even more effective and efficient when they have the freedom to focus on complex scenarios. The Microsoft report, "Global State of Customer Service Sophistication," focuses on the opportunities for automated self service at organizations where reliance on agent support is high. Download the report for insight on how you can unleash the full potential of agents by freeing up their time with the support of chatbots, web portal knowledge resources and personalized support across these channels.
IBM Security 2023 Cost of a Data Breach Report
IBM's 2023 Cost of a Data Breach Report — conducted by Ponemon Institute and sponsored by IBM— examines the root causes and both short-term and long-term consequences of data breaches.
The report includes information from 553 organizations impacted by data breaches that occurred between March 2022 and March 2023 and explores the various factors and technologies that either limited or increased the costs of a breach.
Download the report and learn what works, and doesn't, in preventing data breaches.
Xiaomi improves its customer service and post-sales supply chain management with Dynamics 365 and Power Platform
When global tech leader Xiaomi encountered challenges scaling customer service across 100+ markets, it turned to Microsoft Dynamics 365 and Power Platform. Get the story on how integrating the two helped Xiaomi reenvision its service model to create efficiencies and delightful customer experiences.
Top insights and best practices from the new Microsoft Data Security Index report | Microsoft Security Blog
Data security is a constant concern of CISOs and business executives. To better understand the security issues, Microsoft partnered with the independent research agency Hypothesis Group to conduct a multinational survey involving more than 800 data security professionals. Our collaborative effort has resulted in the publication of the Data Security Index report, designed to offer valuable insights into current data security practices and trends. Moreover, it aims to identify practical opportunities for organizations to enhance their data security efforts.
In this article, you'll learn some of the key findings from the report, including:
- Data security incidents remain frequent
- Vulnerabilities manifest in various dimensions due to a diverse set of factors
- How a fragmented solution landscape can weaken an organization's data security posture
Tuesday, November 14, 2023
Microsoft a Leader in the 2023 Gartner Magic Quadrant for Desktop as a Service
Before you buy a desktop-as-a-service (DaaS) solution, you need to know the pros and cons of the leading solutions. Read the full report on Gartner 's Magic Quadrant for DaaS vendors — which includes digital workspace leaders like Microsoft Virtual Desktop.
Get the free report. 👉
Monday, November 13, 2023
Windows 11 Security Guide: Powerful security by design
Did you know that nearly three in four security breaches are sparked by human error, privilege misuses, stolen credentials, or social engineering? Most attackers rely on stolen credentials, phishing campaigns, and exploitation of vulnerabilities are the primary attack vectors.
Find out how Microsoft built Windows 11 to be secure by design and secure by default. Windows 11 devices arrive with more security features enabled out of the box.
Download this useful guide to Microsoft Windows 11 security.
View: Windows 11 Security Guide: Powerful security by design
The Alabama Appellate Court System accelerates the wheels of justice with Windows 11 Enterprise
The Alabama Appellate Court System relies on technology to keep the wheels of justice turning. The court's150 employees, including judges, administrative staff and attorneys have increasingly worked in diverse locations such as their homes and remote offices and all while traveling. When it became challenging to manage, the court decided to create an updated technology environment to improve ease of use while also ensuring sensitive case information remained secure.
Read this case study of the Alabama Appellate Court's IT solution based on Windows 11 Enterprise and Microsoft 365 Government.
Payette secures and extends on-premises BCDR while preparing for a cost-effective cloud future with Azure
Boston architectural company, Payette incorporated Azure Backup and Azure Site Recovery into its toolkit of disaster recovery solutions, expanding protection from on-premises into the cloud.
"The added threat monitoring capability of using the Azure platform in our security operations for detecting those data anomalies really gives us peace of mind," noted Dan Gallivan: Payette's director of IT.
Read the story here.
The Total Economic ImpactTM of Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales helps sales teams be more collaborative, efficient and effective— saving your organization time and money by streamlining workflows and automating manual tasks. Microsoft commissioned Forrester Consulting to study how Microsoft Dynamics 365 Sales enables organizations to increase incremental operating profit and productivity while decreasing onboard time. Download your complimentary copy of "The Total Economic Impact of Microsoft Dynamics 365 Sales to explore key findings including return on investment, efficiency improvements and cost savings.
View: The Total Economic ImpactTM of Microsoft Dynamics 365 Sales
Monday, November 6, 2023
Orkide Oils increased productivity with Microsoft Azure Virtual Desktop
Orkide Oils increased productivity, efficiency and security by using Microsoft Azure Virtual Desktop, Microsoft Endpoint Manager (Intune), Microsoft 365 Defender and Endpoint Defender services.
Read the customer story to learn more.
Lynk & Co is "changing mobility forever" with a customer-focused business driven by Dynamics 365
Lynk & Co, driven by a mission to change mobility forever, uses Microsoft Dynamics 365 to deliver unmatched customer experiences. From offering flexible vehicle acquisition methods to launching community-centered clubs, discover how this company revolutionized market strategy. Get the story.
Announcing Public Preview of Personal Desktop Autoscale on Azure Virtual Desktop
If you've been hoping to try out the new Personal Desktop Autoscale on Azure Virtual Desktop - now's your chance!
Read this article to find out how to access and use this new capability.
Deliver Stellar Customer Service
Get a quick look at Microsoft Dynamics 365 Customer Insights and how it enables you to transform real-time customer engagement. Learn how to seamlessly unify transactional, demographic and behavioral data, and how AI-driven content recommendations can reshape your brand's customer journey. Watch the video.
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