Monday, October 30, 2023
Global State of Customer Service Sophistication
Microsoft's "Global State of Customer Service Sophistication" explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave due to subpar service, the whitepaper provides actionable steps you can take today the sophistication of your customer service experiences. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions.
Howard University doubles security score and saves $1 million annually
Howard University, a leading historically Black college in Washington, DC, doubled its security score in less than a year after expanding its use of Microsoft Azure.
After suffering a ransomware attack in 2021, the university sought to strengthen its security with Microsoft solutions. In just three weeks, Howard restored all core IT services, increased efficiency, boosted security and saved money,
Read the full story to learn what they accomplished and how.
Azure Virtual Desktop Watermarking Support
Watermarking printed documents and PDFs is a common practice to keep them from being copied. Now you can also watermark digital screen views and screen shots with the new Microsoft Azure Virtual Desktop Watermarking feature.
Watermarking is an optional protection feature to Screen Capture in Virtual Desktop. Read how to access support for the Watermarking feature in this article.
Zurich Insurance Group gives its business units a modern, flexible customer engagement solution with Microsoft Dynamics 365
When Zurich Insurance Group faced a challenge familiar to many: Optimizing customer engagement across business units. With Microsoft Dynamics 365, the insurance provider has been able to address the challenge by transforming engagement — a move that had resulted in more personalized customer experiences and an incredible 40% boost in lead quality. Zurich Insurance Group shares lessons learned in this customer success story. Get the story, here.
Monday, October 23, 2023
Modernize the Service Experience Guided Tour
Explore how businesses like Contoso Coffee are reshaping service strategies and moderning customer experiences with Microsoft Dynamics 365 for Customer Service. Benefit from faster problem resolution, collaborative tools and a seamless journey that leave customers and employees satisfied. Take the tour.
Reshaping the future of business with Microsoft Sales Copilot, Dynamics 365 Customer Insights, and a new cloud migration program
Companies like Campari Group, Leatherman Tool Group and Northrop & Johnson are harnessing the transformative power of Microsoft Dynamics 365 Copilot to break down data silos and enhance customer interactions. From uniting CRM and ERP to empowering sellers with AI-driven insights, Dynamics 365 Copilot is giving service experiences a major facelift. Read this blog to discover why an incredible 63,000+ customers are experiencing Copilot in Microsoft Dynamics 365.
Microsoft a Leader in the 2023 Gartner Magic Quadrant for Desktop as a Service
The desktop as a service (DaaS) market continues to grow, as does the need by organizations for flexible and secure remote access.
In this free copy of Gartner's inaugural Magic Quadrant for DaaS, you'll read about the key DaaS solutions and providers - and learn why Gartner rated Microsoft a "Leader."
Eurowings enhances security, will reduce operating costs by 50+ percent with Azure Virtual Desktop
Eurowings, Lufthansa Group's low-cost airline, serves more than 40 million customers at 100 destinations around the world.
When the company's on-premises server farms, which provide application access and security to thousands of external and contract employees, needed upgrading, Eurowings decided to ditch its on-prem servers and embrace the cloud with Microsoft Azure Virtual Desktop.
Tim Thomer, Enterprise Architect at Eurowings explains:. "We wanted a cloud VDI solution capable of running modern authentication, and which could match our existing infrastructure in terms of security and reliability. That's how we found Microsoft Azure Virtual Desktop."
Read the Eurowings story of cloud adoption in this Microsoft article.
Tuesday, October 17, 2023
Georgia Banking Company turbocharges growth
Georgia Banking Company in Atlanta, GA has grown from a $600 million bank to a $1.5 billion phenomenon in only two years. That kind of rapid growth is good news for the company but challenging for its IT security staff. Fortunately, the bank's plans called for enhanced security. Georgia Banking Co. adopted Microsoft Azure with VPN Gateway, Microsoft Defender, Sentinel, Purview Data Loss Prevention and other Microsoft security solutions.
The highly bankable result? Substantial savings, best-in-class user experience for employees and customers, and heightened security draw rave reviews from IT and other employees.
Read this interesting story.
Six Trends That Are Shaping Supply Chain Transformation for Manufacturers
Supply chains have achieved major importance in manufacturing. Like other manufacturers, you depend on implementing the right supply chain strategies and technologies to stay competitive. In this report, you'll learn about six emerging trends that are shaping how supply chain leaders succeed. With an understanding of these trends and their impacts, you can identify opportunities to be more agile, efficient and competitive.
Read the report here.
View: Six Trends That Are Shaping Supply Chain Transformation for Manufacturers
Monday, October 16, 2023
Microsoft recognized as a Leader in the Forrester Wave: Data Security Platforms, Q1 2023
Organizations need to protect sensitive data including intellectual property, trade secrets, customer data and personally identifiable information from both insiders and external cyber attackers. A complex regulatory environment makes the protection of sensitive data and prevention of data exfiltration all the more urgent. To help customers navigate complex data landscapes, Microsoft focuses on delivering secure and intelligent, user-centric solutions to improve visibility and mitigate risk. We are excited to share that Forrester listed Microsoft as a Leader in its 2023 WaveTM for Data Security Platforms. Read this blog for a summary of the report which provides a detailed overview of vendor offerings, strategies and market presence.
Announcing Public Preview of Personal Desktop Autoscale on Azure Virtual Desktop
Good news! You can now preview Microsoft's Personal Desktop Autoscale, which is Azure Virtual Desktop's native scaling solution that automatically starts session host virtual machines according to schedule.
With Personal Desktop Autoscale, you can save costs by shutting down idle session hosts while ensuring session hosts can be started by users when needed.
Find out more in this article.
Strike a Strategic Inventory Balance
Demand driven material requirements planning (DDMRP) is the next evolution in materials requirements planning. DDMRP is also the latest feature in Microsoft Dynamics 365 Supply Chain Management. Learn more about DDMRP and Microsoft Dynamics 365 in this Microsoft blog article.
Monday, October 9, 2023
2023 Gartner Magic Quadrant for Desktop as a Service - Free Offer
You need to know the pros and cons of the leading desktop-as-a-service (DaaS) solutions before you buy. Read the full inaugural Gartner Magic Quadrant for DaaS vendors, including digital workplace leaders like Microsoft Virtual Desktop.
Get the free report. 👉
Building a Holistic Insider Risk Management Program
The risk landscape has changed dramatically with the growth of the digital landscape. The amount of data captured, copied and consumed is expected to rise to more than 180 zettabytes in the near future. Traditional ways of identifying and mitigating risks simply don't work. Historically, organizations have focused on external threats; however, risks from within can be just as prevalent and harmful. These trends make it imperative to think about insider risk as a core part of your data protection strategy with a holistic approach including the right people, processes, training and tools. The Microsoft Security report, "Building a Holistic Insider Risk Management Program: 5 elements that help companies have stronger data protection and security while protecting user trust," provides insight. Download the report for an inside look at how Microsoft shifted from focusing solely on risk management to thinking about building value and security culture and benefits it gained as a result.
Centro Hospitalar builds up resistance to threats, analyzes 48 million logs a day with Microsoft Security solutions
When Centro Hospitalar de Trás-os-Montes e Alto Douro needed a way to protect sensitive, highly confidential patient data and applications in its hybrid environment, it chose Microsoft Security solutions.
Get the story for lessons learned on the hospital system's future-forward strategy based on a dynamic, cloud-based security approach that stays on top of threats and positions the provider for cloud migration. Learn what the provider gains by having a centralized view of security events with Microsoft Sentinel, increasing frontline defense with Azure Automation and Microsoft Defender for Cloud.
Read the full story on the hospital's experience selecting and implementing Microsoft Security solutions.
Tuesday, October 3, 2023
Microsoft Digital Defense Report
Cybersecurity professionals need to keep up to date on the latest cyber-threat trends. This report from Microsoft analysts covers the threat landscape from IoT and infrastructure threats to disinformation campaigns, ransomware, and guidelines for thwarting these complex new threats.
Each chapter provides the key lessons learned and insights based on Microsoft's unique vantage point. The trillions of signals that Microsoft analyzes from its worldwide ecosystem of products and services reveal the ferocity, scope, and scale of digital threats across the globe.
You and your security team can read this comprehensive report on threats and Microsoft technologies that identify and block billions of phishing attempts, identity thefts, and other cyber-threats to Microsoft customers.
Monday, October 2, 2023
Global State of Customer Service Sophistication
When 96% of customers will leave a company that delivers poor service, it's vital to constantly be rethinking how you can level up to meet customers' demands for exceptional service experiences. Explore trends in customer service and the factors driving them in the Microsoft whitepaper, "Global State of Customer Service Sophistication." Download you for free copy for insight, including an overview of Microsoft's innovative Service Sophistication Model and see how it can elevate service levels to foster brand loyalty.
NHS Supply Chain boosts productivity with Microsoft Surface devices
Discover how the NHS transformed patient care with Surface devices. Get the inspiring story of how it overcame digital challenges and improved healthcare outcomes. Learn how Microsoft's technology empowered healthcare providers to enhance collaboration, streamline workflows, and deliver efficient care. Read the blog and take a deep dive into this remarkable customer story to gain insights into the power of technology in healthcare. Unlock the secrets behind the NHS's success and get in touch to discuss how RIPEVA LLC can help you apply lessons learned to revolutionize your own organization.
Introducing Surface Laptops
The Microsoft Surface Laptop 5 offers multitasking speed powered by 12th Gen Intel® Core™ processors, up to 17 hours of battery life, Windows 11 and a vibrant touchscreen. Watch this video to be inspired by how sleek and beautiful it is. Better yet, it comes in your choice of size and color!
Azure Virtual Desktop Watermarking Support
Need help learning to use the new Microsoft Azure Virtual Desktop Watermarking feature? We have it here!
Watermarking is an optional protection feature to Screen Capture in Virtual Desktop that acts as a deterrent for data leakage. This watermarking capability was first introduced in Feb 2023 via Public Preview of Windows Desktop clients. With General Availability, we're introducing support for Azure Virtual Desktop web client.
Read how to access Watermarking support in this article.
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